AAPM&R National Grand Rounds: Not Your Usual Communication Talk: Key Skills for Difficult Discussions-AAPM&R National Grand Rounds: Not Your Usual Communication Talk: Key Skills for Difficult Discussions

AAPM&R National Grand Rounds: Not Your Usual Communication Talk: Key Skills for Difficult Discussions

Video Transcription

Video Summary

Tonight's talk focused on effective communication in difficult discussions. The objective was to provide three key skills to effectively deal with difficult dialogue. The speaker emphasized the importance of recognizing the elements that make difficult discussions challenging and addressed ways to address them. Difficult discussions can have a significant impact on our health and ability to think clearly. The speaker shared personal experiences and highlighted the importance of learning from various fields such as philosophy, neuroscience, and religion to better understand communication breakdowns. The speaker introduced a communication model with four parts: encoding, transmission, decoding, and verification. The focus was on effective communication that allows the message to be understood while maintaining self-esteem. Communication breakdown was discussed as consistent patterns that can be addressed with strategies. The speaker emphasized the need to recognize personal views and biases that can influence communication. Techniques such as stealth meditation and reframing perspectives were suggested to stay present and depersonalize difficult discussions. The importance of remaining calm, finding common ground, and seeking understanding were discussed. The speaker acknowledged that difficult communication will never be easy, but emphasized the importance of being effective in dealing with others and staying centered. The talk offered valuable insights and strategies to improve communication in challenging situations.

Keywords

effective communication

difficult discussions

communication breakdowns

communication model

self-esteem

personal views

biases

remaining calm

challenging situations