AAPM&R National Grand Rounds: Not Your Usual Communication Talk: Key Skills for Difficult Discussions-AAPM&R National Grand Rounds: Not Your Usual Communication Talk: Key Skills for Difficult Discussions

AAPM&R National Grand Rounds: Not Your Usual Communication Talk: Key Skills for Difficult Discussions

Video Transcription

Video Summary

In this video, the speaker discusses effective communication skills for dealing with difficult dialogue. They emphasize the importance of recognizing the elements that make difficult discussions challenging and how they affect healthcare professionals personally. They mention that difficult discussions can have an impact on patient care and healthcare professionals' mental well-being. The speaker provides three key skills for effectively dealing with difficult dialogue: understanding the four parts of effective communication, recognizing how communication breaks down, and learning strategies to mitigate communication breakdown. They also discuss the importance of depersonalizing difficult conversations by recognizing one's own view and biases and being open to different perspectives. The speaker emphasizes the need to listen actively, ask questions, and give the other person space to express their thoughts and feelings. They also offer specific techniques for staying present and managing anger in difficult conversations. The speaker concludes by highlighting that difficult communication will never be easy, but healthcare professionals can be effective by being open-minded and compassionate listeners.

Keywords

effective communication skills

difficult dialogue

patient care impact

communication breakdown

depersonalizing conversations

active listening

asking questions

managing anger

compassionate listening