Pediatric Rehabilitation Lecture Series: Improving Patient Experience in your Ped Rehab Clinic-Lecture recording

Video Transcription

Video Summary

In this video, Dr. Dangerfield discusses improving the patient experience in pediatric PM&R practice. He emphasizes the importance of effective communication, both interpersonal and informative, with patients and their families. For interpersonal communication, he suggests actively listening, maintaining eye contact, using a calm tone, providing reassurance, using humor appropriately, demonstrating empathy, and using purposeful touch. For informative communication, he recommends keeping it free of medical jargon, being clear, accurate, and confident, and providing written instructions when necessary. Dr. Dangerfield also highlights the importance of addressing the emotional needs of patients and their families, including uncertainty, suffering, and empowerment. He emphasizes the need for shared decision-making and recognizing the emotional impact of diagnoses and treatments. In terms of time management, he suggests acting in an unrushed manner, sitting with patients, addressing their expectations, answering all questions, and providing detailed explanations and written information. Dr. Dangerfield also discusses the importance of post-appointment education, determining follow-up frequency based on the complexity of management, and personalizing patient care to create a positive experience.

Keywords

patient experience

pediatric PM&R practice

effective communication

interpersonal communication

informative communication

emotional needs

time management