Pediatric Rehabilitation Lecture Series: Improving Patient Experience in your Ped Rehab Clinic-Lecture recording

Video Transcription

Video Summary

In this video, Dr. Dangerfield discusses how to improve the patient experience in a pediatric practice. He emphasizes the importance of communication and caring behaviors in providing quality care. He suggests that patients value critical thinking, communication, and caring behaviors, with a focus on interpersonal communication. This includes listening actively, maintaining eye contact, providing reassurance, using humor appropriately, demonstrating empathy, and providing purposeful touch. Dr. Dangerfield also discusses the importance of informative communication, which involves being clear, accurate, and confident, and providing written instructions. He mentions the importance of addressing patients' emotional needs, including uncertainty, suffering, and empowerment. He recommends empowering patients by involving them in the decision-making process and educating them about their condition. Dr. Dangerfield also shares practical strategies for providing a great patient experience, such as arriving early to review patient charts, using a written outline during appointments, and prioritizing patient-centered care over efficiency. He emphasizes the importance of building trust and personal connections with patients and their families. Overall, he suggests that improving the patient experience leads to higher patient engagement and better quality of care.

Keywords

pediatric practice

patient experience

communication

caring behaviors

interpersonal communication

informative communication

emotional needs