Dr. Amori is experienced in Risk Management, the effect of communication on the outcome of claims and suits, as well as being experienced educator in the field of Risk Management.

We've all heard talks about communication that focus on listening skills and using simple language.  While those are important, they simply are not enough when you are breaking bad news, or dealing with anger.   What are the key unifying skills for dealing with difficult communication situations?  In this presentation, of course we'll touch on the basics of all effective communications, but more importantly, we will focus on those rarely discussed skills that facilitate meaningful dialogue when the stakes are high.

At the conclusion of this activity, participant will be able to:

• Discuss at least three key skills for effective difficult dialogue.

Please join us for this interactive session as she provides her insights on the key skills one most possess to successfully engage in difficult discussions.